Check Your Attitude At The ER Door. Thanks.
Mar 26 2010 Filed in: Rant | Emotional Intellect
Following is a review I did on Yelp - one that turned into an accidental rant on healthcare. What I wondered is what was going on for this woman to take her opinions out in the open, in a healthcare environment, where people are in emotional need? Makes no sense.
“Dispassionate, curt, thoughtless and sloppy. Our visit here, from beginning to end (including an obnoxious, mealy-mouthed teabagger-rant from a staff nurse just before surgery) was an utter failure.
Before I highlight the nuts and bolts of this experience, I should say I wasn't the actual patron, but rather, an ardent supporter of a pal going under the knife for umbilical-hernia surgery.
In my important role, I wanted to be strong for the person going in to have this general-anesthesia procedure. It was no small event, despite being downplayed by the surgeon in the consult beforehand.
The universe continued to work its mysterious ways, too, because the House of Representatives passed healthcare reform the day before our visit to Doctors Hospital. President Obama was due to sign the bill the following day. We were sandwiched in between those two events.
So... Rule No. 1 of the "first do no harm" mantra: keep your GD political views of this legislation in the nurse's break room. Seriously. As we awaited the actual start of the surgery behind a keeping-room curtain, we had the misfortune of listening to an attending nurse verbally regurgitate Glenn Beck's talking points, at great length, about how healthcare reform is going to cause "armageddon" and that it was "rammed down people's throats" without consultation from all sides.
Aside from that point being utter fucking crap, I just simply do NOT want to be distracted from anything other than support for the person I'm with. Period. You, ma'am, are deeply and profoundly inappropriate in your expression of your views - thrown around the hospital common area as if everyone (other nurses, doctors, patients, family, et. al.) agreed with you, or even had the faintest desire to listen.
Well, let me break it to you in this public arena: we don't all agree with you. but that SO isn't the point: Keep your GD eyes on your charts and your patients and your schedule and your medicines and shut the hell up about politics. Do you want to change the way the system works? Then do THAT instead of trying to heal people. Period. Co-opting your workplace to espouse political views - ones that directly offend and undermine your place of business - is the height of irresponsibility. And it caused me and my friend a lot of consternation before an important procedure.
My suggestion to hospital admin staff is to take this Yelp review (which, btw, will be provided to them) to your next nurses meeting and let them know that festering, vitriolic healthcare diatribes should be left in Congress and have no home in ANY workplace, but especially a hospital.
Now, about the actual day. We waited 3.5 hours from admission to surgery wheel-in; the doctor skipped over us in his initial rounds; despite having my contact number, no call was made when surgery was completed; when I returned I got attitude from the receptionist who promptly implied that I was MIA when she called me in the waiting room even though she knew I needed to stop home before returning to the hospital; our discharge care was nonexistent and our instructions looked like they had come from a third-rate, Wichita doc-in-the-box.
Before this experience, I was center-left on healthcare reform. Listening to this nurse, though, catapulted me into a rabid, Air America socialist firebrand lefty who will, if any future visits call for it, stay the hell away from the OR at Doctors Hospital.”
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“Dispassionate, curt, thoughtless and sloppy. Our visit here, from beginning to end (including an obnoxious, mealy-mouthed teabagger-rant from a staff nurse just before surgery) was an utter failure.
Before I highlight the nuts and bolts of this experience, I should say I wasn't the actual patron, but rather, an ardent supporter of a pal going under the knife for umbilical-hernia surgery.
In my important role, I wanted to be strong for the person going in to have this general-anesthesia procedure. It was no small event, despite being downplayed by the surgeon in the consult beforehand.
The universe continued to work its mysterious ways, too, because the House of Representatives passed healthcare reform the day before our visit to Doctors Hospital. President Obama was due to sign the bill the following day. We were sandwiched in between those two events.
So... Rule No. 1 of the "first do no harm" mantra: keep your GD political views of this legislation in the nurse's break room. Seriously. As we awaited the actual start of the surgery behind a keeping-room curtain, we had the misfortune of listening to an attending nurse verbally regurgitate Glenn Beck's talking points, at great length, about how healthcare reform is going to cause "armageddon" and that it was "rammed down people's throats" without consultation from all sides.
Aside from that point being utter fucking crap, I just simply do NOT want to be distracted from anything other than support for the person I'm with. Period. You, ma'am, are deeply and profoundly inappropriate in your expression of your views - thrown around the hospital common area as if everyone (other nurses, doctors, patients, family, et. al.) agreed with you, or even had the faintest desire to listen.
Well, let me break it to you in this public arena: we don't all agree with you. but that SO isn't the point: Keep your GD eyes on your charts and your patients and your schedule and your medicines and shut the hell up about politics. Do you want to change the way the system works? Then do THAT instead of trying to heal people. Period. Co-opting your workplace to espouse political views - ones that directly offend and undermine your place of business - is the height of irresponsibility. And it caused me and my friend a lot of consternation before an important procedure.
My suggestion to hospital admin staff is to take this Yelp review (which, btw, will be provided to them) to your next nurses meeting and let them know that festering, vitriolic healthcare diatribes should be left in Congress and have no home in ANY workplace, but especially a hospital.
Now, about the actual day. We waited 3.5 hours from admission to surgery wheel-in; the doctor skipped over us in his initial rounds; despite having my contact number, no call was made when surgery was completed; when I returned I got attitude from the receptionist who promptly implied that I was MIA when she called me in the waiting room even though she knew I needed to stop home before returning to the hospital; our discharge care was nonexistent and our instructions looked like they had come from a third-rate, Wichita doc-in-the-box.
Before this experience, I was center-left on healthcare reform. Listening to this nurse, though, catapulted me into a rabid, Air America socialist firebrand lefty who will, if any future visits call for it, stay the hell away from the OR at Doctors Hospital.”
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